Refund Policy

Last updated Jan 23, 2025

At The Drawline, we value our customers and are committed to delivering high-quality digital services. Our refund policy is designed to ensure clarity and fairness while complying with consumer protection laws.

General Terms

  1. Digital Services
    This policy applies to all digital services sold directly through our website. By purchasing a service, you agree to this refund policy.

  2. Eligibility for Refunds
    Refunds may be granted under the following conditions:

    • Technical Issues: If a technical issue prevents you from accessing or using the purchased service, and we are unable to resolve it within a reasonable timeframe.

    • Duplicate Purchases: If you accidentally purchase the same service multiple times.

    • Service Not Delivered as Described: If the service provided differs significantly from the description or agreed-upon scope.

  3. Non-Refundable Cases
    Refunds will not be provided for the following reasons:

    • Change of mind after the service has been accessed, downloaded, or utilized.

    • Failure to utilize the service within the agreed period without prior notification or agreement.

    • Requests that do not comply with applicable consumer protection laws.

  4. Timeframe for Refund Requests
    Refund requests must be made within 14 days of purchase. After this period, requests may not be eligible for a refund unless required by law.

How to Request a Refund

To request a refund:

  1. Contact our support team at support@thedrawline.com with the following details:

    • Order number or proof of purchase.

    • A clear explanation of the issue or reason for your request.

    We aim to respond to all refund requests within 2 business days.

Refund Processing

If approved, refunds will be processed via the original payment method. Please allow up to 5–10 business days for the refund to reflect in your account, depending on your payment provider.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be updated on this page, and continued use of our services constitutes acceptance of the revised policy.

If you have any questions or concerns about this policy, feel free to contact us at hello@thedrawline.com.